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Customer Care

FAQs

Where is Julie Vos jewelry made?

  • Julie Vos is designed in New York City. We partner with select manufacturers around the world.

Where to buy Julie Vos jewelry?

  • We are carried in fine boutiques and in jewelry stores throughout the U.S.A
  • To find a store near you, email us at customercare@julievos.com or call us at (646)448-4345.

Does Julie Vos tarnish?

  • Our jewelry is sealed to prevent tarnish.

Does Julie Vos have a store?

  • Julie Vos is carried in fine boutiques and in jewelry stores throughout the U.S.A
  • To find a store near you, email us at customercare@julievos.com or call us at (646)448-4345.

Is Julie Vos gold jewelry?

  • Our jewelry is hand set in 24k gold plate over nickel-free brass.

Where is Julie Vos located ?

  • We are carried in fine boutiques and in jewelry stores throughout the U.S.A
  • To find a store near you, email us at customercare@julievos.com or call us at (646)448-4345.

Who is Julie Vos?

  • Jewelry designer Julie Vos is the woman behind her namesake brand. What started as a desire to give women the kind of jewelry they were looking for, developed into an important niche in the marketplace: creating high-end fashion jewelry designed to the standards of fine jewelry. Since the founding in 2006, Julie Vos jewelry is modeled on the belief that we make the beautiful world we live in with inspiration and discipline, and this philosophy translates into the design of every piece.

Shipping

DOMESTIC SHIPPING INFORMATION

Shipping Price Delivery Time Delivery Days
Ground Shipping Free 3-7 Business Days Monday-Friday
2Day Shipping $20 2 Business Days Monday-Friday
Overnight Shipping $35 1 Business Day Monday-Friday
2-Day $20 2 Business Days Monday-Friday
Overnight $35 1 Business Day Monday-Friday

 

  • Orders placed with Free Ground Shipping will ship within 1-2 business days.
  • We ship with UPS SurePost which provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final delivery by the USPS.
  • Orders with 2-Day and Overnight Shipping placed Monday through Friday by 12PM Eastern Standard Time ship the same day (excludes national holidays). 2-Day and Overnight orders placed after 12PM or over the weekend will ship the following business day.
  • You will receive an email once your jewelry ships. Please be advised that during sale events or national holidays shipping times may be longer.
  • Paid shipping is not eligible for refunds.
  • For questions regarding the status of your shipment once in transit, please contact the shipping carrier directly.

 

INTERNATIONAL SHIPPING INFORMATION

Shipping Price Shipping
Free International Shipping Free 7-11 Business Days
Express International Shipping Based on shipping address 1-3 Business Days

 

  • Please note that at this time, we can only fulfill orders within the United States and Canada. All international orders are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with Julie Vos LLC and are to be paid at time of purchase.

 

International Shipping

INTERNATIONAL SHIPPING INFORMATION

Shipping Price Shipping
Free International Shipping Free 7-11 Business Days
Express International Shipping Based on shipping address 1-3 Business Days

 

  • Please note that at this time, we can only fulfill orders within the United States and Canada. All international orders are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with Julie Vos LLC and are to be paid at time of purchase.

 

Returns & Exchanges

We want you to love your jewels! If, for any reason, you are not happy with your order, we accept refunds, merchandise credit or exchanges for full price merchandise ordered through our website up to 14 days after purchase. For items returned within 30 days, we offer exchanges or a merchandise credit. To start that process, follow the below steps:

  1. Visit returns.julievos.com
  2. For orders that were received as gifts, click here and enter your information
  3. Select from options for a refund, exchange or gift card
  4. Download your pre-paid shipping label to send your jewels back to us
  5. When sending the jewels back, please package them securely and include your printed invoice with the shipment

Please note that the below conditions apply:

    • If your item was purchased from one of our retail partners, please contact the retailer directly about your return. We are not able to process any sort of return for items not purchased through our website.
    • We are not able to create international return labels at this time. Any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer.
    • Please allow 7-10 business days for your return or exchange to be processed.
    • All returns must have the original tags attached and be unworn, with no sign of damage. We reserve the right to return any worn or damaged jewelry to the sender.
    • Refunds will be issued to the original form of payment. For any credit card changes or if the refund is not showing on your statement within 14 days of processing, please contact your bank directly.
    • This policy excludes all sale merchandise. Sale merchandise is final sale and is not eligible for refund, exchange, or merchandise credit. We are unable to make exceptions for fit or sizing.
    • If your jewelry was damaged or shipped incorrectly, please email a photo to our Customer Care team at customercare@julievos.com and if applicable, we will gladly help you with a replacement.

International

For international returns please contact our customer service team at customercare@julievos.com or call 646-448-4345. Returns are handled on a case by case bases, as fees may apply.

 

Gift Packaging

  • Your jewels will be shipped in a deluxe Julie Vos box, with our signature micro-suede pouch.
  • Should you like to include a gift note, it will be printed on the recipient’s gift invoice. To add the note click the link in cart that says "Add a Note" and write your message.
  • We are unable to accommodate a change in packaging after an order has been placed.

Gift Cards

Adorn them with what they want. Choose how you want to send your gift—via mail or email—then leave the rest up to us. Like your favorite jewels, our gift cards never expire and have no processing fees. Valid only on julievos.com.

  • Physical gift cards are shipped.
  • Gift cards are only valid on julievos.com, not in stores.

Instant sparkle for their inbox. Whether you want it delivered ASAP or have a future date in mind, e-gift cards arrive by email, feature a personal message from you, and come with easy instructions for redeeming at checkout. Available from $50-$500.

  • E-Gift cards can be sent immediately or on a specific date.
  • Valid on julievos.com, not in stores.

Jewelry Care & Warranty Policy

Julie Vos is designed and handcrafted to the standards of fine jewelry.

Jewelry Care:

Here are some tips to extend the life of the jewelry:

  • Maintain the jewelry's beautiful luster by avoiding contact with lotion, perfume, make-up or any harsh cleaning products.
  • Remove your jewelry before showering, swimming, exercising, or washing your hands.
  • To clean or polish, use a soft, dry tissue to gently remove any debris.
  • Store your jewelry in the microfiber suede pouch included with your purchase.

Warranty Policy:

For 12 months from the date of purchase, we are happy to take care of your product if damage to the material occurs. Simply contact our Customer Care team to assist.

Please email the following to customercare@julievos.com for next steps:

  • Proof of purchase (required)—order number
  • Name, email, and order number
  • Attach image(s) of damaged item(s)
  • A description of your request

Once they have reviewed your request, you’ll receive a return label to return the damaged item. Once we receive the item, our team will ship the replacement piece.

*Please Note:

This policy does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, or any modification to your product done by a third party outside of Julie Vos.

Items purchased through a third-party vendor (outside of JulieVos.com and/or our from one of our authorized retailers) will not be covered. Please direct your request to the location the items were purchased from.

Due to the nature of our sales, items sell out very quickly and we will be unable to offer replacements on final sale items.

Payment & Discount Codes

Payment Methods:

We accept American Express, VISA, MasterCard and Discover credit cards, as well as ShopPay and Apple Pay, as forms of payment. Customers will be charged as soon as order is submitted on julievos.com for any order, including pieces that are on "Pre-order" status.

*Please note:

Our system does not allow for split payments. Due to system limitations, we are unable to process phone orders using gift cards or ShopPay as payment methods. Additionally, discount codes cannot be applied to gift card purchases

**ShopPay Installments is subject to approval with Affirm and is not determined by Julie Vos. If you have any questions about ShopPay installments, you can find more information here.

Discount Codes:

Please note the below guidelines for using discount codes on our website.

  • To apply a discount code, enter the code in the ‘Gift card or discount code’ box on the checkout screen.
  • Only codes sent from Julie Vos are valid on our website.
  • Free shipping discount codes are eligible on domestic, full-price orders only.
  • Each code can be used one time per customer.
  • Only one discount code can be applied per order, codes cannot be combined.
  • Full-priced jewelry purchased with a discount code is eligible for refunds, exchanges or merchandise credit for the amount paid.

Where to Find Us

Julie Vos is carried in in fine boutiques and in jewelry stores throughout the U.S.A.

To find a store near you, email us at customercare@julievos.com or call us at (646)448-4345.

Interested in carrying Julie Vos in your store? Please reach out to wholesale@julievos.com

Size Guide

Our bangles are available in different sizes and finishes. Our measurements for each size can be found below:

Small 7.5-inch circumference 2.5-inch diameter
Medium 7.9-inch circumference 2.6-inch diameter
Large 8.2-inch circumference 2.7-inch diameter

To help you find the perfect fit for you, follow the steps below:

  1. 1. Measure the circumference of your hand at the widest point using tape or thread and mark that spot.
  2. 2. Measure that with a ruler and you will get the circumference of your bangle to compare with the measurement chart.

Please keep in mind that the size of the bangles is determined by the widest part of your hand and is not meant to be fitted to your wrist.

If you have any questions or need further sizing help, please contact our Customer Care Team and they would be happy to help you find the perfect size!

Have a Question?

We’re available Mon. to Fri.
9:00 am – 5:00 pm EST

customercare@julievos.com
646-448-4345

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