We want you to love your jewels! If, for any reason, you are not happy with your order, we accept refunds, merchandise credit or exchanges for full price merchandise ordered through our website up to 14 days after purchase. For items returned within 30 days, we offer exchanges or a merchandise credit. To start that process, follow the below steps:
- Visit returns.julievos.com
- Select from options for a refund, exchange or gift card
- Download your pre-paid shipping label to send your jewels back to us
- When sending the jewels back, please package them securely and include your printed invoice with the shipment
- For orders that were received as gifts, click here and enter your information
Please note that the below conditions apply.
- Please allow 3-5 business days for your return or exchange to be processed.
- This policy excludes all sale merchandise. Sale merchandise is final sale and is not eligible for refund, exchange, or merchandise credit. We are unable to make exceptions for fit or sizing.
- All returns must have the original tags attached and be unworn, with no sign of damage. We reserve the right to return any worn or damaged jewelry to the sender.
- Refunds will be issued to the original form of payment.
- If your item was purchased from one of our retail partners, please contact the retailer directly about your return.
- If your jewelry was damaged or shipped incorrectly, please contact our Customer Care team at (646)448-4345 or customercare@julievos.com, and we will gladly help you with a repair or replacement.
Julie Vos
10 East 38th Street, 3rd Floor
New York, NY 10016
For customer service, email customercare@julievos.com or call 646-448-4345.
